Maxis Wireless Broadband - Suck Too

[mouserace]

My first experience with Maxis Wireless Broadband, it is totally sucks. The network was unstable and get frequent disconnected. My worst personal experience is every half an-hour for continuous 4 hours. On the speed, it is not reliable despite how many bars of signal your device detected. I had tried this as well in many different areas around KL, it is total hopeless.

Definitely, Maxis Wireless Broadband package is NO VALUE FOR MONEY. Just wondering when could we have a "quality" broadband service provider in Malaysia???

By the way, an experience to share with you all since this is my first post. I'm strongly recommend you share with any of your friend who had subscribed to Maxis broadband services.

Whenever, I encounter slow speed or frequent disconnected from Maxis Wireless Broadband. I usual to call their call center 1-800-82-2000. As normal procedure, they will recommend all kind of crepes tweak. Just tell them you had tried all ways of stupid setting but it still does not works. Finally, the officer will bring on he/she MAGICAL WORD, i.e  I WILL RESET YOUR NETWORK FOR YOU, PLEASE TRY AGAIN IN HALF AN-HOUR TIME. Believe it or nor, it really works. The speed increase 4 times (personal experience after speed test) and line is extermly stable (even let it on overtime).

The moral behind clearly showing that THERE ARE WAYS TO IMPROVE THE BROADBAND CONSUMER EXPERIENCE AND JUST THAT THE SERVICE PROVIDER RESIST TO PROVIDE IT ON SERVICE CONTRACT BASIS.

[mouserace]

Recently, I had terminated my Maxis Wireless service even it is after its permitted "cooling period" (i.e 7 days from registration). During my "trial period" on this service, it is totally sucks. I had tried on many different location inclusive of those considered as quality areas such as PJ. There are quite a problem with this service, low bandwidth (although speed test indicated excess 1 Mbps in some areas), instability and get disconnected very frequent, line become "not responding" after sometimes & etc. If seriously want me to rate this service, I would give a 1 star out of 5.

Primarily, this service should be capable of offerring a higher bandwidth services and it max was 3.6 Mbps. What I experienced are probably 20% of its capable strength. Even for this 20% of strength, it can't offer it as quality services. Personally, I feel that we are being cheated as this service is not consumable and it had been pushed to market. Typically, this is just another tactics to capture more market share at ealier stage.

There are even an officer from Maxis and performed some testing at my area. The officer do experienced same inconsistent as what I reported to the call center. On the other hand, I was shocked when the officer told me that there is an upgrade done earlier this year but this upgrade can't offer sufficient bandwidth in the area. From this conversation, it is clear shown that the service provider was offerring the serivce even it is a known fact that it potentially unable to delivery the promised service. My question is simple, should there any authorized party such as government agency to keep any eye on this?
 
As usual, I will share some key lesson learn with you guys. As mentioned, I terminated the service after maxis enforced "cooling period". I was not charge with any penality as it was marked in the agreement. On top of this, I also given a full wavier starting from the defect report was logged. The key morale behind this story is ensure when you your defect ID when you report to call center. From there, you could consider to fail a wavier request to the service provider if it is proven that it is a service bleach. 

[shahrc]

I think all wireless broadband do have same issues, the only difference is how bad the situation was.