help n opinion

[leed80]

this is the readings from the Aztech ADSL600E Modem:

Modem Status
   
Link Status       Connected
Us Rate (Kbps)    512
Ds Rate (Kbps)    1536
US Margin    23
DS Margin    9
Modulation    MMODE
LOS Errors    0
DS Line Attenuation    29
US Line Attenuation    18
Path Mode    Interleaved
DSL Statistics
   
Near End F4 Loop Back Count       0
Near End F5 Loop Back Count    0
----------------------------------------------------------------------------

Transmit
   
Tx PDUs       193846
Tx Total Bytes    106681377
Tx Total Error Counts    0
Receive
   
Rx PDUs       181012
Rx Total Bytes    81669067
Rx Total Error Counts    72
----------------------------------------------------------------------------

Around 50 times disconnected every day...for the past 2 years...
whats the problem?
TMNET giving stupid excuses and solutions....

[shahrc]

Is it from day 1 you own this modem you have this problem, or after a period of time? Have you ever tested/used with other modem previously?

As from your data.. your Tx has no problem, but Rx indeed you have. It maybe due to the firmware. Look for firmware upgrades and checkit out.

[leed80]

started a few month after got streamyx....i already change 3 types of modem (aztech, kasda, hyundai, etc...) n splitter....also done direct connection to the phone line...rewiring the house phone cable...still the problem keep happening...what do you think??

[shahrc]

If all modem the same then I it's definitely the line. The problem could be lying betwen your home and your sub-station. Sometimes your port in the sub station is faulty. Better find the technical guy from the sub-staion to check and trace the problem.

[leed80]

thanx for the opinion...the "1300" number are useless...hav to call "100" number n report...they r the one that handling the cables...

[shahrc]

I think you still hav to call 1300 to get the the local tech to come... just bare for a while just follow the instruction (but actually don't do anything) or pretend you don't know anything until the caller given up on you and will request job sheet to the local guy.

when this guy come don't forget to get the substation number, so next time you can ring this guy just to chek if you've got problem in your area. That's what I did.. he he he

[akimbo73]

take a pocket knife, peel open the box that covers the cable then scrape off a piece of wire insulator from your telephone wire.
If it is blackened, its time to change your telephone cable.

If not, one of the wire maybe disconnected from the telephone pole ( rendering broadband unable to connect / frequent disconnet ) but analog phone can still be used.